Policies relating to your appointments

Clients who fail to come for their appointments and do not notify this office in advance prevents other clients from being seen in a timely manner. Please provide as much advance notice as possible for appointment cancellation or reschedules. Clients who repeatedly fail to attend or repeatedly short notice cancel their scheduled appointment may be subject to dismissal.

To cancel or reschedule your appointment:

Please call/text (text preferred) Sandra on her direct cell 24/7 at 913-645-0455.
OR if you have a login with Sandra's Vagaro booking software, you may manage your appointments online up to 24 hours before your appointment. After 24 hours, call/text.
Kindly, refrain from cancelling appointments via email,
as emails will not be seen in a timely manner.

Appointment reminders

1st courtesy reminder

You will receive an automated confirmation via text/email 3-days before your appointment. Please respond to confirm you plan to attend.

2nd courtesy reminder

You will receive another automated text/email reminder 24-hours before your appointment. No response required.

No reminder received?

If you believe you have an appointment but did not get a reminder, please contact immediately by call/text.

Day of appointment cancellation

Unanticipated emergencies occasionally occur in everyone’s life such as
family or work issues, car problems, inclement weather, illness, etc.

In an attempt to be fair to all, including

those who are cancelling the day of the appointment for whatever reason,
those on the wait list,

those who call the day of hoping to get in, and

and out of consideration of my time, the following applies:

If you have a true emergency and need to cancel or reschedule the day of your appointment, kindly call/text 24/7 via @913-645-0455. You will receive a response back that confirming your cancellation was received.
The long-standing tradition of not charging clients for occasional day of appointment cancellations will continue.
For clients who cancel the day of their appointment more than occasionally (even for multiple legitimate reasons), it is customary for them to voluntarily offer compensation for time scheduled.
Abuse of time will be addressed on an individual basis and will likely result in dismissal.

No-showing your appointment

What is a no-show?

An appointment "no-show" occurs when a scheduled client fails to arrive for their appointment AND does not make prior contact to cancel or reschedule their appointment.

Avoid no-showing

You must notify via call/text ahead of your appointment that you cannot come.

Do not email. You will receive a response back that your cancellation was received.

If you no-show ...

if you no-show, then payment may be expected at your next appointment.

Repeated no-shows will result in dismissal from the practice.